Engrave Your Memory

Bring your cherished memories to life with the Engrave Your Memory 3D Moon Night Light. This captivating night light creates a serene and calming ambiance, making it the perfect companion for those quiet, reflective moments. Whether for relaxation, holidays, or simply adding a magical touch to your space, this eco-friendly light is designed to evoke tranquility and wonder.

This 3D Moon Night Light is carefully crafted from PLA material, mimicking the real surface of the moon. The soft, gentle glow creates an inviting atmosphere, while its touch-sensitive control and rechargeable battery offer ease of use and convenience.

Features:

• Eco-Friendly Material: Crafted from safe, non-toxic, and environmentally friendly PLA material, this night light is as sustainable as it is beautiful.
• Touch Control: Easily turn the light on and off with just a touch, providing a user-friendly experience.
• Rechargeable: Built-in lithium-ion battery, rechargeable via USB, makes it perfect for cord-free use and portability.
• Realistic Moon Design: With its detailed lunar surface, this night light adds a unique and enchanting aesthetic to any room.
• Soft Lighting: Provides a gentle glow with less than 60 lumens, ideal for creating a peaceful and relaxing environment.

FAQs

➤ How to Order?

Place your order and select your desired size and color, then send us your photos and text through the chat page.

➤ Can I print photos and text on one lamp?

Yes, you can print on both sides of the moon lamp. Please send your photo and text together, as they need to be printed simultaneously.

➤ What languages can be engraved?

We can engrave in all languages.

➤ Production Time?

Production takes 2-4 business days. Please ensure you have enough time to wait before placing your order. As personalized photo products are exclusive, we do not support order cancellations. Thank you for your understanding.

➤ How to Choose a Photo?

1. Ensure the photo is clear and high-quality.
2. A half-length photo with a clear face works best.
3. For full-body photos, please select either 18cm, 20cm, or 23cm. Other sizes may not yield optimal printing results.
4. Due to time zone differences, there may be instances where we cannot respond immediately. If you have a preferred photo and text, feel free to send them directly. If the photo quality is not suitable, we will contact you right away.

➤ How to Use

1. Touch the metal ring at the bottom of the moon lamp to turn the light on and off, and to change the colors.

2. Press and hold the metal ring to adjust the brightness.

3. Insert the DC connector into the metal ring at the bottom of the moon lamp to charge it. The red indicator light will remain on while charging. It will turn off automatically when fully charged.

4. If your hands are too dry or the temperature is too low, the light may not respond.

5. If the light is not turning on, try charging it for 1-2 hours first. You may also want to check if the brightness is set to the lowest level.

Specifications:

• Luminous Flux: Less than 60 lumens
• Light Source: Energy-efficient LED bulbs
• Voltage: 5V DC
• Power Generation: Touch activated
• Material: High-quality PLA
• Shape: Realistic moon design
• Wattage: 0-5W (low energy consumption)
• Smart Device: Supports smart functions
• Battery: Built-in rechargeable lithium-ion battery

 

The Engrave Your Memory 3D Moon Night Light is more than just a light—it's a piece of decor that adds an emotional, personal touch to your space, turning any moment into a memory worth holding onto.

 

At The Mutually, we stand by the quality of our eco-friendly products and want you to be completely satisfied with your purchase. We offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase handy.

How to Start a Return

If you need to initiate a return, please contact us at info@themutually.com. Once your return is accepted, we’ll provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items returned without a prior return request will not be accepted.

For any questions about returns, feel free to reach out to us at info@themutually.com.

Damages and Issues

We encourage you to inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, please contact us immediately at info@themutually.com so we can assess the situation and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about your specific item, please contact us.

Unfortunately, sale items and gift cards are also non-returnable.

Exchanges

The quickest way to get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

After we’ve received and inspected your return, we will notify you if your refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@themutually.com.

1. General Information

At The Mutually, we strive to deliver your order as quickly and efficiently as possible. This shipping policy outlines our shipping terms, delivery times, and shipping costs. By placing an order, you agree to the terms outlined below.

2. Shipping Areas

We deliver within Worldwide!

3. Shipping Costs

• Standard shipping within the Netherlands: 15-20 days free shipping
• International shipping: Shipping costs vary depending on the destination country. Contact us for more information.

4. Delivery Times

• Standard shipping within USA: We aim to ship your order within 7-12 business days after payment is received.
• International shipping: Delivery times vary by destination, typically ranging from 15-20 business days.
• We are not responsible for delays caused by the carrier, customs, or other unforeseen circumstances.

5. Processing Time

• Orders placed on business days before 12:00 PM are typically processed the same day.
• Orders placed after 12:00 PM or on weekends are processed the next business day.
• During busy periods, such as holidays, processing times may be longer.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number so you can monitor the progress of your shipment.
If you do not receive a shipping confirmation within 48 hours of your order, please contact us.

7. Undelivered Packages

If a package cannot be delivered due to an incorrect or incomplete address, we will contact you to confirm the address and attempt delivery again.
Any additional shipping costs for resending an undelivered package will be the customer's responsibility unless the error was on our part.

8. Damage During Shipping

We take great care to ensure your products are securely packaged and shipped.
If your package arrives damaged, please contact us within 48 hours of receipt with photos of the damage and the damaged product.
We will work with you to find an appropriate solution, such as reshipping the product or providing a refund.

9. Import Duties and Customs Fees (for International Shipments)

Any import duties, taxes, or customs fees are the responsibility of the customer.
We recommend contacting your local customs office in advance for more information on potential charges.

10. Contact Information

For questions or comments about our shipping policy, you can contact us at:

• Email: info@themutually.com