Shipping Information

Our top priority is to provide an exceptional customer experience by ensuring safe and reliable delivery, prioritizing care over speed. We promise outstanding customer service that makes you feel like you're in Japan.

At The Mutually, we process all orders within 1-3 business days. Our standard shipping time is 10-14 days, depending on your location. We ship from Japan, so please note that delivery times may vary slightly due to factors such as customs or unexpected delays like weather conditions.

We ship exclusively from Japan,

and you'll receive a Japanese tracking number.

Many of our products are crafted by skilled artisans in Japan, with each item carefully handmade to ensure exceptional quality. This artisanal approach may add a bit of time to the process, but we believe the care and precision put into each piece is well worth the wait.

Once your order is shipped, you’ll receive a tracking number to monitor your delivery. If you have any questions or issues regarding shipping, feel free to contact our support team.

Please keep in mind that international shipping may involve customs clearance, which could impact delivery times. For any shipping-related questions or concerns, our support team is always ready to assist you.

We are committed to ensuring your order arrives on time, in perfect condition, and with the finest craftsmanship!