Our products are crafted with sustainability in mind. We use eco-friendly materials, minimize waste during production, and focus on creating durable, long-lasting items that reduce the need for frequent replacements. For example, our hinoki baths are made from sustainably sourced Japanese cypress wood, specifically from the Beppu region, known for its natural hot springs. We ensure that every step, from material sourcing to packaging, reflects our commitment to protecting the environment.

Our hinoki baths are made from premium-grade Japanese cypress wood, sourced from Beppu, Japan. Hinoki wood is highly regarded for its antibacterial properties, natural water resistance, and its soothing fragrance. It’s the same wood used in traditional onsen baths, offering you an authentic Japanese experience right at home.

Hinoki wood is revered for its natural beauty, durability, and therapeutic properties. It’s commonly used in traditional Japanese baths (onsen) and is known for its calming aroma, which helps reduce stress and enhance relaxation. In addition to its soothing scent, hinoki wood has natural antibacterial and antifungal properties, making it ideal for promoting cleanliness and overall well-being. It’s also gentle on the skin, helping to improve skin health by creating a spa-like environment that rejuvenates both the mind and body. Moreover, hinoki wood is known for supporting overall wellness, as its therapeutic properties can improve respiratory health, aid in better sleep, and enhance mental clarity, making it a perfect addition to any wellness routine.

To keep your hinoki bath in top condition, it's recommended to rinse it with clean water after each use and avoid using harsh chemical cleaners. Regularly wiping down the surface with a soft cloth will help preserve its natural beauty.

All of our products are crafted in Japan, with a focus on traditional techniques and craftsmanship. We prioritize supporting local artisans and ensuring that every item meets the highest quality standards.

Generally, we recommend using mild cleaners, avoiding harsh chemicals, and regularly dusting or wiping down surfaces. For wood products, using natural oils or conditioners can help maintain their beauty over time.

Yes, all our kitchen accessories are made from food-safe materials. We ensure that our products meet the highest standards for safety and quality.

Yes, we prioritize ethical sourcing in all our products. We work with suppliers who adhere to fair labor practices and ensure that our materials are responsibly and sustainably sourced.

All available products are listed as "In Stock" on our website. If a product is out of stock, you’ll see an “Out of Stock” notification on the product page. You can also sign up for notifications to be alerted when an out-of-stock item is available again.

Shipping times vary depending on your location. For customers within Japan, shipping typically takes 3-5 business days. International shipping may take longer, ranging from 7-14 business days. Please note that many of our products are crafted by skilled artisans in Japan, with each item carefully handmade to ensure the highest quality. This attention to detail may sometimes extend processing times, but we believe the exceptional craftsmanship is worth the wait. Please check our shipping policy for more details.

Yes, we regularly offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals and special offers.

We value your feedback! After receiving your purchase, you can leave a review by visiting the product page on our website. Simply scroll down to the review section, and share your experience with others.

You can reach our friendly customer support team at info@themutually.com. We’re here to help with any questions or concerns you may have.

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the item in its original condition within 30 days for a refund or exchange. Please contact us at info@themutually.com to initiate the return process.

Once your order is processed and shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package’s journey to your doorstep. If you have any issues, feel free to contact us at info@themutually.com.