SPECIFICATIONS

Brand Name: Okeny's

Origin: Mainland China

Item Type: Bath

Number of Pieces: One Unit

Description:

Using natural loofah bath brush , massage, can effectively remove the skin surface dust , wipe off excess oil in the pores of acne , acne and other skin diseases have a good effect and preventive health effects, while promoting blood circulation, accelerate metabolism, strengthen their immune system . Make the whole body feel comfortable, brain health , long-term use can make skin healthy rosy glow of youthful charm , slow the natural aging phenomenon of skin due to age factors.

Features:

Use the plant for material, environmental protection, health ; no artificial chemical raw materials , non-toxic ; weave , comfortable massage.

Material: Natural cotton and linen

Color: As the picture show

Product Type: Personal washing / cleaning / care

Specifications: Length 70cm X 8cm wide

Package include:

1 x Bath Shower Massage Scrubber Sponge

 

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Payment method

We accept Alipay, West Union, PayPal, TT. All major credit cards are accepted through securepaymentprocessor ESCROW.

 

About Feedback

If you are satisfied on our produts, pls give us a postive feedback. Thanks a lot!

Pls contact with us before you leave negative feedback, we can work together to resolve any dispute.
Your encouragement and support is our continuously forward momentum. we will do our best for yourSatisfaction.  Thanks again for your support and help all the time.

About us

1.Dropshipping and combine shipping are both avaiable in our store.

2.You can mix all items, sizes and so on. more quantity, more discount.

3.Wholesale and customize are welcomed ! We can ship the goods to your customer directy.

 

About Package

In order to protect your privacy, we guarantee to send your products in a safe condition. The product will be packed with a air bag/yellow bubble plastic envelope to avoid damage during transportion.

 

About Warranty

Full refund if the item does not match the description or defective.

 

About Product

All products are 100% brand new, workable and checked carefully before sending out.

All products are made of Medical grade material, 100% safety, harmless to the body,   (It is normal that you smell slight odor when first open, because product was in sealed package for months. Please clean it and dry it naturally, the smell will disappear soon.)

 

About Shipment

We will send out order within 5 workdays. The delivery time will vary according to different countries and will be affected by weather,pubilc holidays and so on. If order dosen't recevied in declare time, please contact us. 

1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)

2. Orders processed timely after the payment verification.

3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.

4. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.

5. If you have not received your shipment within 60 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!

6. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.

What to do if meet product problem

Please use the product according to the product manual first, if you still cannot use it, please contact customer service in time, please do not open dispute at will, we believe communiocation is much better than dispute.

 

About Working Time

Because of time difference, there will be delay in communication, but messages will be reply within one workday. please be patient.

 

At The Mutually, we stand by the quality of our eco-friendly products and want you to be completely satisfied with your purchase. We offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase handy.

How to Start a Return

If you need to initiate a return, please contact us at info@themutually.com. Once your return is accepted, we’ll provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items returned without a prior return request will not be accepted.

For any questions about returns, feel free to reach out to us at info@themutually.com.

Damages and Issues

We encourage you to inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, please contact us immediately at info@themutually.com so we can assess the situation and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about your specific item, please contact us.

Unfortunately, sale items and gift cards are also non-returnable.

Exchanges

The quickest way to get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

After we’ve received and inspected your return, we will notify you if your refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@themutually.com.

1. General Information

At The Mutually, we strive to deliver your order as quickly and efficiently as possible. This shipping policy outlines our shipping terms, delivery times, and shipping costs. By placing an order, you agree to the terms outlined below.

2. Shipping Areas

We deliver within Worldwide!

3. Shipping Costs

• Standard shipping within the Netherlands: 15-20 days free shipping
• International shipping: Shipping costs vary depending on the destination country. Contact us for more information.

4. Delivery Times

• Standard shipping within USA: We aim to ship your order within 7-12 business days after payment is received.
• International shipping: Delivery times vary by destination, typically ranging from 15-20 business days.
• We are not responsible for delays caused by the carrier, customs, or other unforeseen circumstances.

5. Processing Time

• Orders placed on business days before 12:00 PM are typically processed the same day.
• Orders placed after 12:00 PM or on weekends are processed the next business day.
• During busy periods, such as holidays, processing times may be longer.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number so you can monitor the progress of your shipment.
If you do not receive a shipping confirmation within 48 hours of your order, please contact us.

7. Undelivered Packages

If a package cannot be delivered due to an incorrect or incomplete address, we will contact you to confirm the address and attempt delivery again.
Any additional shipping costs for resending an undelivered package will be the customer's responsibility unless the error was on our part.

8. Damage During Shipping

We take great care to ensure your products are securely packaged and shipped.
If your package arrives damaged, please contact us within 48 hours of receipt with photos of the damage and the damaged product.
We will work with you to find an appropriate solution, such as reshipping the product or providing a refund.

9. Import Duties and Customs Fees (for International Shipments)

Any import duties, taxes, or customs fees are the responsibility of the customer.
We recommend contacting your local customs office in advance for more information on potential charges.

10. Contact Information

For questions or comments about our shipping policy, you can contact us at:

• Email: info@themutually.com