SPECIFICATIONS

Brand Name: NoEnName_Null

Origin: Mainland China

Material: Wood

Feature: Eco-Friendly

Feature: With Bags

Feature: With Spoons or Chopsticks

Feature: Leakproof

Shape: Oval

Style: Japanese Style

Capacity: 650ml

Weight: 165g

Size: 18.5x13.5x6cm

Feature: Dinnerware Set with Bag&Spoon Fork Chopsticks

Lunch Box: for Sushi Fruit Salad Luch Box

Bento Box: Bento Box for One Person

Food Container: Lunch Box Wooden

Lunch Box for Kids: Food Box

Kitchen Tool: Japenese Lunch Bag

Japanese Style Wooden Lunch Box Bento Box Portable Single Layer Sushi Food Container For Student Office Worker Dinnerware Set

Description:
Name: Wooden Lunch Box
Size: 18.5x13.5x6cm
Conversion: 1 inch = 25.4mm or 1mm = 0.0393 inch
Color: As the picture
Material: Wooden
Package Includes: 1set

Notice:
Please allow 1-3cm error due to manual measurement.Please make sure you do not mind before you bid.
The colors may have different as the difference display,pls understand.

Payment:
1) We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2) Payment must be made within 3 days of order. The order will be automatically shut down in buyer did not pay after 20 days.
3) If you can't checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.

Shippment:
1) WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2) Orders processed timely after the payment verification.
3) We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4) The images shown are not the actual item and are for your reference only.
5) SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
6) If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
7) Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.

Return & Refund:
1.You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.
2.All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.
3.We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement.
4.Below situation does not supports refund policy:
1) Clients ordered wrong products.
2) Products damaged artificially by clients
3) Parts missing by clients

Feedback:
1.Buyer's early confirmation will be highly appreciated after receiving the items.
2.Since your feedback is very important to our business's development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It'll just take you 1 minute,but this 1 minute has the extremely vital significance to us.
3.Please contact us before leaving any negative or neutral feedback. We will work with you to solve any problem until make you satisfied with us.Thank you for your understanding!

4.You agree to all of the above-listed policies upon ordering on aliexpress!

At The Mutually, we stand by the quality of our eco-friendly products and want you to be completely satisfied with your purchase. We offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase handy.

How to Start a Return

If you need to initiate a return, please contact us at info@themutually.com. Once your return is accepted, we’ll provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items returned without a prior return request will not be accepted.

For any questions about returns, feel free to reach out to us at info@themutually.com.

Damages and Issues

We encourage you to inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, please contact us immediately at info@themutually.com so we can assess the situation and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about your specific item, please contact us.

Unfortunately, sale items and gift cards are also non-returnable.

Exchanges

The quickest way to get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

After we’ve received and inspected your return, we will notify you if your refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@themutually.com.

1. General Information

At The Mutually, we strive to deliver your order as quickly and efficiently as possible. This shipping policy outlines our shipping terms, delivery times, and shipping costs. By placing an order, you agree to the terms outlined below.

2. Shipping Areas

We deliver within Worldwide!

3. Shipping Costs

• Standard shipping within the Netherlands: 15-20 days free shipping
• International shipping: Shipping costs vary depending on the destination country. Contact us for more information.

4. Delivery Times

• Standard shipping within USA: We aim to ship your order within 7-12 business days after payment is received.
• International shipping: Delivery times vary by destination, typically ranging from 15-20 business days.
• We are not responsible for delays caused by the carrier, customs, or other unforeseen circumstances.

5. Processing Time

• Orders placed on business days before 12:00 PM are typically processed the same day.
• Orders placed after 12:00 PM or on weekends are processed the next business day.
• During busy periods, such as holidays, processing times may be longer.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number so you can monitor the progress of your shipment.
If you do not receive a shipping confirmation within 48 hours of your order, please contact us.

7. Undelivered Packages

If a package cannot be delivered due to an incorrect or incomplete address, we will contact you to confirm the address and attempt delivery again.
Any additional shipping costs for resending an undelivered package will be the customer's responsibility unless the error was on our part.

8. Damage During Shipping

We take great care to ensure your products are securely packaged and shipped.
If your package arrives damaged, please contact us within 48 hours of receipt with photos of the damage and the damaged product.
We will work with you to find an appropriate solution, such as reshipping the product or providing a refund.

9. Import Duties and Customs Fees (for International Shipments)

Any import duties, taxes, or customs fees are the responsibility of the customer.
We recommend contacting your local customs office in advance for more information on potential charges.

10. Contact Information

For questions or comments about our shipping policy, you can contact us at:

• Email: info@themutually.com