SPECIFICATIONS

Brand Name: NoEnName_Null

Origin: Mainland China

Material: Ceramic

Choice: yes

At The Mutually, we stand by the quality of our eco-friendly products and want you to be completely satisfied with your purchase. We offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase handy.

How to Start a Return

If you need to initiate a return, please contact us at info@themutually.com. Once your return is accepted, we’ll provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items returned without a prior return request will not be accepted.

For any questions about returns, feel free to reach out to us at info@themutually.com.

Damages and Issues

We encourage you to inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, please contact us immediately at info@themutually.com so we can assess the situation and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about your specific item, please contact us.

Unfortunately, sale items and gift cards are also non-returnable.

Exchanges

The quickest way to get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

After we’ve received and inspected your return, we will notify you if your refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@themutually.com.

1. General Information

At The Mutually, we strive to deliver your order as quickly and efficiently as possible. This shipping policy outlines our shipping terms, delivery times, and shipping costs. By placing an order, you agree to the terms outlined below.

2. Shipping Areas

We deliver within Worldwide!

3. Shipping Costs

• Standard shipping within the Netherlands: 15-20 days free shipping
• International shipping: Shipping costs vary depending on the destination country. Contact us for more information.

4. Delivery Times

• Standard shipping within USA: We aim to ship your order within 7-12 business days after payment is received.
• International shipping: Delivery times vary by destination, typically ranging from 15-20 business days.
• We are not responsible for delays caused by the carrier, customs, or other unforeseen circumstances.

5. Processing Time

• Orders placed on business days before 12:00 PM are typically processed the same day.
• Orders placed after 12:00 PM or on weekends are processed the next business day.
• During busy periods, such as holidays, processing times may be longer.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number so you can monitor the progress of your shipment.
If you do not receive a shipping confirmation within 48 hours of your order, please contact us.

7. Undelivered Packages

If a package cannot be delivered due to an incorrect or incomplete address, we will contact you to confirm the address and attempt delivery again.
Any additional shipping costs for resending an undelivered package will be the customer's responsibility unless the error was on our part.

8. Damage During Shipping

We take great care to ensure your products are securely packaged and shipped.
If your package arrives damaged, please contact us within 48 hours of receipt with photos of the damage and the damaged product.
We will work with you to find an appropriate solution, such as reshipping the product or providing a refund.

9. Import Duties and Customs Fees (for International Shipments)

Any import duties, taxes, or customs fees are the responsibility of the customer.
We recommend contacting your local customs office in advance for more information on potential charges.

10. Contact Information

For questions or comments about our shipping policy, you can contact us at:

• Email: info@themutually.com